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Return & Exchanges

We aim to provide 100% Customer Satisfaction. If we made a mistake on your order specifics or if the item arrived defective, we will make it up to you. However, we are unable to issue an exchange due to size preference so please make sure you order the correct size (see Size Chart). 
Items in new condition (unwashed) can be returned or exchanged within 2 weeks (14 Calendar Days) of receipt. 
Here's what you gotta do:
  1. Email us at info@hrzn.ph stating the reason for return/exchange and attached photos as reference. Please write "Order Exchange/Return: ( Name) " as the subject.
  2. Upon reading your email we will reply back on where to ship the item back. You may send the package via any courier you prefer. Shipping cost will be refunded to you later.
  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.